LiveTime Service Manager 4.0
enables enterprises to automate service delivery to customers and ensure greater efficiency and improved quality of service. The product uses a combination of industry acknowledged best practices and best of breed technology. Completely ITIL certified, the system is designed as a complete replacement for Remedy and Unicenter service offerings.
The LiveTime application automates the service desk process allowing users to submit, track and manage support workflows using web-based technologies founded on J2EE.
For additional details, registration and demos please see the LiveTime web site