OpenLogic, Inc., a provider of software, stacks and services that enable enterprises to easily deploy and manage customized open source environments, has announced a program to provide consolidated, commercial-grade support across a wide range of open source products by tapping the open source development community for enterprise support. Through the OpenLogic Expert Community, OpenLogic will pay qualified experts within the open source development community to provide in-depth support for open source products.
OpenLogic currently offers enterprise support for more than 150 certified open source products - providing a single point of contact for enterprise open source issues. OpenLogic will continue to handle tier 1 and tier 2 support, while tapping the OpenLogic Expert Community for help in resolving more complex issues. OpenLogic will shepherd enterprise issues through the entire process to resolution, providing enterprises with the commercial-grade service levels they require.
The OpenLogic Expert Community currently has experts representing more than 50 leading open source projects, including Apache HTTP Server, Ant, Hibernate, MyFaces, Spring, Struts and Tomcat. To qualify as a member of the OpenLogic Expert Community, individuals must have "committer" status (enabling them to update source code for an open source product) or must be referred by a committer for one of the open source products supported and certified by OpenLogic. Interested open source developers can visit OpenLogic
for more information.Benefits for Open Source Community
The OpenLogic Expert Community is a new business model that directly compensates open source developers for their time in fixing enterprise issues. Open source companies have typically hired open source developers as employees, but OpenLogic's model enables community members to get rewarded for their support efforts without requiring them to switch jobs. In addition to paying members of the OpenLogic Expert Community to resolve enterprise issues, OpenLogic will also contribute money for each issue resolved to a fund that will be used to help further open source efforts. This new business model will help to foster participation in the open source development community while removing one of the barriers to open source usage in the enterprise. Benefits for Enterprises
From an enterprise perspective, the OpenLogic Expert Community will enable companies to further leverage open source software by providing broad access to commercial-grade support. Today, enterprises sometimes find it difficult to get commercial-grade support for most of the dozens, if not hundreds, of open source products they are using.
In addition to consolidated support, OpenLogic offers a technology platform that offers customers a library of more than 150 pre-certified open source software packages, including the most popular open source databases, applications servers, IDEs and more. OpenLogic's platform is flexible and extensible, enabling companies to build customized stacks by choosing any combination of open source, commercial and proprietary software.