Organizations invest thousands, if not millions of dollars developing processes and services that are deployed within service-oriented infrastructures yet mostly fail to have a coherent view of those assets, where they are deployed, who built them, who uses them, etc. I use the word "asset" very deliberately as, if similar sums where spent on capital equipment you can bet that there would be an asset register in place that recorded what the asset was, how much it cost, where it was being used, and by who ... Yet for some strange reason the our industry takes a more "laissez-faire" approach to the software assets ... you can read more and a way to quickly solve this for your organization at: http://oasisebb.blogspot.com/2009/12/managing-high-value-service-artifacts.html