The global study compared 16 of the world’s leading Business Intelligence (BI) vendors on a five-point scale, across 32 criteria. The results are based on feedback from 630 customers with first-hand experience with vendor products and services. Vendors are ranked on: Sales experience, value, quality and usefulness of product, quality of technical support, quality and value of consulting services, and whether existing clients would recommend the vendor and its product to others.
The consumerization of Business Intelligence
The study supported the sentiment that BI is becoming a more consumer-oriented product. Results indicated that more BI buyers, vendors and actual implementations are now focusing on the non-technical business user and the ability to empower decision-makers throughout an organization with reporting and analytics, regardless of background or technical expertise.