Leading Telecoms Engineering Firm Nova Incepta Selects Yellowfin
DSCallards Ltd and Business Intelligence vendor Yellowfin are pleased to announce that the leading UK telecoms engineering consultancy firm, Nova Incepta, has selected Yellowfin to help deliver outstanding service support to their customers.
Any service orientated business will know that providing timely and accurate information to customers and knowing when and where operating costs can be reduced, whilst ensuring quality service delivery, is critical to any successful business.
This was the challenge for Nova Incepta who needed to provide a real-time reporting solution that could be used both internally by staff and externally by customers to monitor key performance indicators (KPIs). Furthermore making this information easily available offered the transparency that the regulators and consumers are beginning to expect within the industry.