One of our clients occasionally runs into the following problem with their web app: They host their B2B web application in their East Coast Data Center with their clients accessing the app from all around the United States. Occasionally they have clients complaining about bad page load times or that certain features just don’t work on their browsers. When the problem can’t be reproduced in-house and all of the “usual suspects” (problem with internet connection, faulty proxy, user error, …) are ruled out they actually have to fly out an engineer to the client to analyze the problem on-site. That’s a lot of time and money spent to troubleshoot a problem.

Capturing data from the End User

Read the full article where I explain all steps we took to identify a problem withi wrong XML Encoding that caused the JavaScript DOM Parser to fail preventing the user to login without proper error message