Luckily, there's more than just one word.
Here are some more words from his contribution:
...An always-on service is said to be scalable if adding resources to facilitate redundancy does not result in a loss of performance...
Why is scalability so hard? Because scalability cannot be an after-thought. It requires applications and platforms to be designed with scaling in mind, such that adding resources actually results in improving the performance or that if redundancy is introduced the system performance is not adversely affected. Many algorithms that perform reasonably well under low load and small datasets can explode in cost if either requests rates increase, the dataset grows or the number of nodes in the distributed system increases.
A second problem area is that growing a system through scale-out generally results in a system that has to come to terms with heterogeneity. Resources in the system increase in diversity as next generations of hardware come on line, as bigger or more powerful resources become more cost-effective or when some resources are placed further apart. Heterogeneity means that some nodes will be able to process faster or store more data than other nodes in a system and algorithms that rely on uniformity either break down under these conditions or underutilize the newer resources.